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This Privacy Policy explains how we, SOLS SA, collect, use, and share information about you when you use our website, SOLS SA online store, and the services offered through the Site. We are committed to protecting your privacy and complying with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP).

1. Collection of Personal Information
We may collect personal information from you when you use our Site, including your name, email address, shipping address, phone number, payment information, and other information you provide to us. We also automatically collect certain information about your use of the Site, such as your IP address, browser type, operating system, and browsing behavior.

2. Use of Personal Information 
We may use your personal information for the following purposes:

  • To provide and improve our services, including processing and fulfilling orders, communicating with you, and personalizing your experience;

  • To analyze and understand how you use our Site, so we can improve our services and Site performance;

  • To comply with legal obligations, such as tax or customs regulations;

  • To protect our legal rights, including detecting, preventing, and responding to fraud, intellectual property infringement, and other violations.

3. Sharing of Personal Information
We may share your personal information with third parties in the following circumstances:

  • With our service providers who perform services on our behalf, such as payment processing, shipping, and customer support;

  • With our affiliates or subsidiaries for business purposes;

  • With third parties when required by law, such as in response to a court order or subpoena;

  • With third parties in connection with a merger, acquisition, or sale of our business or assets;

  • With your consent or at your direction.

4. International Data Transfers 
Your personal information may be transferred to and processed in countries other than the one in which you reside, including the United States, which may have different data protection laws than the country in which you reside. We will take appropriate measures to ensure that your personal information is adequately protected and transferred in accordance with applicable data protection laws, including by entering into data transfer agreements or relying on other appropriate safeguards.

5. Data Retention 
We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of the personal information, the purposes for which we process the personal information, and whether we can achieve those purposes through other means.

6. Your Rights 
You have certain rights regarding your personal information, subject to certain limitations and exceptions, including the right to access, correct, delete, restrict processing, object to processing, and portability of your personal information. To exercise your rights, please contact us at [contact email address].

7. Cookies and Similar Technologies 
We use cookies and similar technologies to collect information about your use of our Site and to provide you with a more personalized experience. For more information about how we use cookies and similar technologies.

8. Security 
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction, including implementing and maintaining appropriate physical, technical, and administrative safeguards.

9. Updates to this Privacy Policy 
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated Privacy Policy will be posted on our Site with the effective date of the revised policy. We encourage you to review this Privacy Policy periodically.

Last updated: 03 November 2023

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